Request within 14 days of delivery
Your return window
Email clientcare@minaria-jewelry.com within 14 days of delivery to request a return. Once your return is approved, please ship it within 14 days of approval.
Return conditions
For change-of-mind returns, pieces must be unworn and unused, with their original packaging and accessories. Pairs and sets must be returned complete. These conditions also apply to earrings.
If something is wrong
If your item arrives damaged, is faulty, or isn't what you ordered, please contact us so we can help. We review these cases separately from change-of-mind returns.
How to start a return
Email us with your order number, the item you'd like to return, and a brief reason. We'll provide a return authorization and instructions, including the correct return address. Please wait for these instructions before sending your parcel, and keep your shipping receipt or tracking information.
Shipping costs
For change-of-mind returns, you are responsible for return shipping, and original shipping charges are non-refundable. For a confirmed incorrect, damaged-on-arrival, or faulty item, MINARIA will arrange or cover an approved return shipping method. We do not charge a restocking fee.
Refunds
After we receive and inspect your return, we'll initiate any approved refund within 5 business days. Refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the credit.
Exchanges
We don't offer direct exchanges at this time. You can return an eligible piece and place a new order for the item you'd prefer.
This policy does not limit your rights under applicable law.